"Confirm your identity" pop-up message
We take your account security seriously, that's why we've implemented features like the "Confirm your identity" pop-up. If your account is being accessed from a device that we don't recognize, you'll be asked to provide either an answer to a security question on file for your account or enter a code sent to your phone or email.
Identify verification options and steps
Depending on how long you've had your Yahoo account, you may be presented with only 1 verification option.
Either way, you may be prompted to update your account with a new password for added security.
- Click Receive code.
- Select By phone or By email.
- Click Receive code again.
- Check your email or mobile phone, then enter the code in the "Verification code" field.
- Click Verify code.
Enter the answer to the security question displayed, then click Verify Answer.
Thank you! Your feedback has successfully been submitted.
Please tell us why you didn't find this helpful.