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Why are some Yahoo Messenger features grayed out?

This article explains why some features including call buttons, audibles, IMVironments, photo/file sharing, and text formatting may be grayed out when chatting with a particular contact. It also explains why you may receive the following error messages:

  • "Configuration doesn't appear to support video calls."
  • "Configuration doesn't appear to support voice calls."

Both users are not using the latest version of Yahoo Messenger.

Some Yahoo Messenger features will be unavailable if you're communicating with a contact who is using any of the following products:

  • Yahoo Messenger 9 and below
  • Yahoo Messenger in Mail 
  • Yahoo Messenger for Mac
  • Yahoo Messenger on mobile devices
  • All third-party messaging clients, such as Trillian, Pidgin, or iChat

To ensure full compatibility, both you and your contact must use the latest version of Yahoo Messenger for Windows.

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