Troubleshooting image issues for webcam and video calling
Webcams can be troublesome! The good news is that most webcams will work with Yahoo Messenger.
Basic webcam image problems
- Black or grey screen.
- A poor quality blurry or pixilated image.
- Webcam freezes, stops responding, or goes completely blank.
Advanced image fixes for display driver problems
Update these technologies on your computer.
- Download and install the latest version of Yahoo Messenger.
- Download and install Xvid, a video codec that enables video compression and decompression.
- Microsoft DirectX Runtime, which drives high-speed multimedia.
- Test your webcam: Run the Video and Voice Setup Assistant.
- Reinstall your webcam driver: Uninstalling and reinstalling webcam software driver.
- More troubleshooting: See our help article covering Messenger troubleshooting procedures.
- Webcam not found or not connected: Troubleshooting webcam not found errors.
- Webcam specifications: Review the webcam specifications supported by Yahoo Messenger.
- Built-in webcams: If you are using a built-in webcam that is compatible with Yahoo Messenger and still experiencing an issue.
- Contact your laptop or original equipment manufacturer (OEM) for additional support.
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