Why and how should I provide a second ID verification?
If there's something unusual about your sign in or recent activity, you may be asked go through a second verification step, even after entering the correct password. This may happen whether you have two-step verification enabled or not. We do this to protect accounts from unauthorized access.
Choose where Yahoo can send an Account Key code. It can go to your Yahoo app, recovery phone, or recovery email. Once you receive the code, enter it where you're logging in.
A second verification may be needed when
- Yahoo notices suspicious account activity
- You're using an unfamiliar browser or device
- You're traveling away from your usual location
- You sign in while using a VPN or a proxy server
- You've logged in with a private or incognito window
- There are many attempts to sign in with incorrect passwords
- The "First time signing in from this device" message appears
- You've cleared your browser history or data cache including cookies
Fix problems verifying the Account Key code
- Incorrect verification code - If the Account Key is incorrect or expired, click Resend SMS or Resend email to get a new one.
- Invalid phone number - We can only send an Account Key to mobile phones, not landlines or internet phone services (like Skype and Google Voice).
View your recent activity to see the apps and devices that can access your account.