Temporarily disable security programs
In rare cases, antivirus, antispyware, and firewall programs can block scripts or features that are essential to some {TKN_PRODUCT_YAHOO_NAME} pages. If you're having trouble using interactive features with our products, temporarily disable your security programs to see if they're causing the issue.
- Visit the software's help pages for instructions on how to disable your security programs.
- Once disabled, check to see if you're still having a problem with the page or feature. If the problem no longer occurs, the disabled security software was the cause of the problem.
- Re-enable your antivirus, antispyware, and firewall programs.
Once you've found the program that's causing the problem, check your software's help pages and configure it's settings to avoid a conflict with the {TKN_PRODUCT_YAHOO_NAME} in the future.