Problems uninstalling Yahoo Messenger from a PC

Describes troubleshooting steps if you are unable to uninstall Yahoo Messenger and are receiving a "Could not open install.log file" error message.

There is a corrupt or missing Yahoo Messenger install.log file, or a missing entry in "Add/Remove Programs" or "Programs and Features" that is necessary to uninstall the application.

To troubleshoot issues with uninstalling Yahoo Messenger:

  1. Download and install Yahoo Messenger again to restore any corrupt or missing files.
    Note: Download time can take anywhere from 1 to 15 minutes. In addition, 100 MB of free disk space is required to install Yahoo Messenger.
  2. Once this process is complete, uninstall Yahoo Messenger again following the instructions for your operating system:

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